Policyholders should not be left to decipher complex documents to know what will happen next. Personalized videos can give a more personal and understandable explanation of loan repayments, claim updates or renewals. Today we’re going to look at how personalized video advertising can help insurers and financial institutions simplify complex information, inspire action and scale one-to-one experiences without having to create every video from scratch. Start with moments that matter The moments of benefit for insurers are onboarding, coverage and exclusions explained, claim status shared, premium reminders, and renewals emphasized. A custom video can be a quick run-through of relevant information, and push viewers to the next step. Explain the details clearly Financial services teams can provide video explanations of loan terms, repayment dates, account updates and investment summaries. In India, organizations looking at personalized video ...